Please ensure you read all terms and conditions of the agreement which apply to all purchases of products by you from our online store, NillaBaby.com

We reserve the rights to ammend these terms and conditions at any time, so please ensure you keep up to date with our terms before every purchase you make at our store.

BABY ITEMS

Although we have taken all measures to ensure all products are safe for use by your baby, we advise that your children are monitored whilst using our items.

Orders placed

Orders are placed on our website by adding your selected item to the cart and then proceeding to make payment for the item using one of our payment methods available to you. All of our prices are in sterling currency, unless otherwise stated. Goods that you purchase are not available for resale.

Your Order

Once the order has been received, you will receive an email from us advising you whether we have accepted or rejected your order. We are under no obligation to accept your order, but we usually do so where the product is available. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Delivery

We make every effort to deliver all products within the United Kingdom within two working days of acceptance of your order. Our items are all despatched with the Royal Mail service, by first class post. Once it has left our premises, we rely on their speedy delivery to get the item to you. If for some reason, the item hasn't been received within 28 days, please notify us.

Prices

The price of your product is that applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last. NillaBaby.com reserve the right to change and correct prices at any time. We cannot honour any price which is obviously incorrect even if we have in error confirmed your order on the basis of the incorrect price.

3 for 2 Offers

Purchase three (or more) items from the 3 for 2 offers to take advantage of the discount. For every three items you purchase, the cheapest item will be free.

gift boxes & lucky dip bags

Purchasing gift boxes and lucky dip bags grant us the right to send out a mixture of items of our choice. If you are unhappy with the items, we are unable to refund or exchange them. If you want to chose your own items, we suggest adding them individually to your shopping cart and purchasing an additional gift box. 

Descriptions

At the time of publication on our website, all product descriptions are believed accurate, errors and omissions excepted. We take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, and reproduction processes. There may therefore be a difference between the actual product and photographs of it on our website. All measurements and weights are approximate.

We must reserve the right to change such items and to withdraw particular products as we consider necessary.

Data Protection

We take the privacy of your personal data very seriously and comply with the Data Protection Act in the UK.