Packages are dispatched same day for all items ordered and paid for before 3:30pm GMT Monday to Friday. Orders received after our cut off period will be processed for the following working day.

After receipt of payment, your Nilla Baby order is packaged safely and shipped via Royal Mail.

If your order has been sent recorded delivery, it will probably need a signature. If there is no-one available to take delivery, the post man may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise of this, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange a collection or schedule a new delivery date. Please note that a signature may not always be required.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Our shipping fees vary for different countries. If you have any queries about your delivery charge, please contact us to discuss.

All of our items are packaged safely for their journey to your home. 

We hope your baby will enjoy their Nilla Baby products.